Why a conditional policy

Digital products have a unique problem: the entire product can be consumed before a refund is requested. A "30-day no questions" policy on a downloadable PDF is essentially free product for anyone who plans ahead.

We chose a 7-day conditional policy because it does two things at once: it protects you if the kit isn't what you expected — you can refund after a quick look — and it protects us from people who consume the entire library and then ask for their money back.

If you're a serious founder, you'll know within the first 1-2 downloads whether Bedaya fits where you are. If it doesn't, refund. If it does, keep building.

How to request a refund

Three things must be true for a refund to process:

• 1 — Within 7 days of purchase
• 2 — Fewer than 3 files downloaded (tracked automatically)
• 3 — Reply to your delivery email with the words "refund please"

If all three are true, we process within 5 business days back to your original payment method via Paymob.

What counts as a "file"

Each kit contains multiple files: a PDF guide, a spreadsheet calculator, prompt library exports, supplementary templates. A "file" is any single downloadable asset on your kit's delivery page. Re-downloading the same file does not count as separate.

For Module 01, the files are: the main bilingual PDF, the pricing calculator (EN), and the pricing calculator (AR). Once all 3 are downloaded, the kit is considered substantively consumed.

What's not refundable

• Purchases more than 7 days old
• Kits where 3+ files have been downloaded
• Bundles where the buyer has accessed 3+ files across any bundled modules
• Founder's Edition tier after community access has been used
• Refund requests made through channels other than delivery email reply

Bundle and library refunds

For multi-module bundles (Starter, Complete, Founder's Edition):

• The 3-file threshold applies across all modules in the bundle, not per-module
• Partial refunds (refunding one module from a bundle) are not offered. Refunds are full-bundle or nothing.

What happens after a refund

• Full amount back to your original payment method within 5 business days (Paymob's processing time)
• Your download link is deactivated immediately — please delete local copies, continued use violates the license
• Your email is removed from kit-specific update lists; you remain on the general newsletter unless you unsubscribe
• You may purchase from Bedaya again in the future — no permanent block

If something goes wrong with your kit

If the kit isn't loading, the link is broken, or there's a content issue, contact us first at hello@bedayakit.com. We'll fix it. We don't want anyone refunding because of a technical issue we can resolve in 10 minutes.

Technical fixes don't count as "downloads" against the 3-file threshold.

Chargebacks

If you initiate a chargeback through your bank instead of contacting us first, your Bedaya account is suspended pending resolution. We'd rather hear from you directly — it's faster for everyone.

Questions

If you're not sure whether you qualify, or want to discuss before requesting, email hello@bedayakit.com. We respond within 1 business day.